Returns & Exchanges

Find your order

Use the order number and the phone number or email used at checkout.

Order Number * Phone or Email *

Good to know: Use the exact order number and checkout contact. Paid orders may be eligible; completed orders must be within 30 days of completion. Previously submitted requests remain available for status checks.

Select items and service

Choose the products and quantity that need attention.

What can we help with? *

Return & RefundRequest a return and refund for review. Refund OnlyFor an undelivered or severely damaged parcel. Exchange / Spare PartsChange color or replace a lid, seal or straw.

Why are you contacting us? *

Add details and evidence

A clear description helps our team resolve your request faster.

What happened? *

Photos or video (recommended for quality and damage claims)

Drop files here or browseUp to 4 images and 1 video, 10 MB per file. JPG, PNG, WEBP, GIF, MP4, WEBM or MOV.

Choose the return path

Your request will be saved for review. Check its status here for the next steps. Pickup and refund preferences are subject to approval.

How should we receive the item?

Request courier pickupPreferred window; confirmed after approval.Send it yourselfWait for approved return instructions.

Preferred pickup time

Preferred refund path

Before you submit

Non-quality returns must be new, unopened, and never filled or tested.
For insulation or leaking claims, include a test photo or video.
For confirmed quality issues, Sidagar covers return and replacement shipping.

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