Points Member Mall
Ships within 24 to 48 hours after payment
After payment is confirmed, every order takes 24 to 48 hours (1-2 business days) for warehouse picking, inspection, and protective packing. You will receive tracking details once it ships.
Order Processing Time
Shipping Rates & Delivery Times
Standard shipping
STANDARD- Orders of $50.00 or moreFree shipping
- Orders under $50.00Flat rate of $5.99
- Estimated transit time3 - 6 business days after dispatch
Express shipping
EXPRESS- Flat rate$12.00
- Estimated transit time1 - 3 business days after dispatch
- Priority handlingFor orders with a tighter schedule
PLEASE NOTE
Address changes are time-sensitive
Contact support before your order ships if you need to update the address. Once it ships, the order enters fulfillment and cannot be cancelled or redirected.
Three Layers Of Delivery Protection
Double-layer air cushions
Each tumbler is wrapped securely to reduce the risk of bumps and pressure in transit.
Unboxing guidance
We recommend recording a continuous video or taking photos while opening your parcel.
Damage replacement
If transit causes a dent or break, send us a photo and we will ship a free replacement within 24 hours. No return is needed.
Delivery FAQs
When will I receive my tracking number?
Once your order is processed within 24 - 48 hours, we will email or text your tracking number and a link to follow the shipment.
Can I change my address or cancel an order?
Our system moves orders into picking quickly, so address changes and cancellations are not available after the order enters fulfillment. Please check your details before payment.
What if my tumbler arrives damaged?
Do not worry. Within 48 hours of delivery, send our support team photos of the outer box and damaged tumbler. We will ship a free replacement without requiring a return.
Where do you ship, including remote areas?
Standard delivery is available across most regions. Remote destinations may require an additional 2 - 3 business days depending on the carrier.